Technical Support - What We Offer

At GDS instruments our experienced engineers are on hand to assist with any technical issues. The technical support provided by GDS instruments is a function of the Geotechnical Systems Engineers roles, with installations and Quality Assurance (on equipment prior to shipping) making up the other areas of their roles.

How to Use our Support Centre

  • Firstly, use the search function to see if we have a helpsheet or video that may help answer your question without delay. 
  • If the search function cannot answer your question, please click on "Submit Support Ticket" top right of the screen to register your request.
  • Once received by GDS, you will be sent a confirmation email.

What Happens Next?

  • Firstly, your question will be categorised to the correct department.
  • Secondly, it will be assigned the most appropriate person to deal with the question.
  • Lastly, GDS will respond to all customer questions within 72hrs. 
  • A user can see the progress of any question and have access to upload any relevant documents or make necessary amendments to a query through the support centre. 

Note: Please do not email or phone staff members direct. The online support centre allows us to monitor staff workloads and ensure all questions are dealt with in a timely manner.